EpicSoft EpicSoft India

Refunds & Cancellations

We want you to be satisfied with your purchase. If something isn’t right, we’ll help.

Refund Window

Refunds are considered within 7 days of purchase if:

  • The software fails to perform as described on the product page, and
  • Our support team cannot resolve the issue in a reasonable timeframe.

Non-Refundable Cases

  • Change of mind after license activation
  • Issues caused by unsupported environments (see Requirements tab)
  • Abuse, reverse engineering, or EULA breach

Trials & Demos

Most products include a 3-day trial. Please evaluate during this period. Trials may have limited features; check the product page.

How to Request a Refund

  1. Create a support ticket from the product page (Support → Create Ticket).
  2. Include your order ID, screenshots, and steps to reproduce.
  3. If approved, refunds are processed to the original Razorpay method within 5–7 business days.

Questions? Email support@epicsoft.in.